Terms and conditions

Terms of Service
These Terms and Conditions apply to users of the Subo Canadian website (licence held with Australia Pty Ltd 'Subo' Products - ABN: 45 615 375 678, and trading under the Canadian Business number 716668900RM0001).

By using this site, you accept and agree to the Terms and Conditions. We suggest that you carefully read the Terms and Conditions that are detailed below, as these form the basis of the sale agreement between you and Subo when you purchase goods from the Subo Canadian website. If you proceed with your purchase, you are acknowledging that you have read and agree to these Terms and Conditions. We may from time to time, change or add content to this website (including our Terms and Conditions) without notice. At all times, we will try to ensure that the images on our website are as accurate and as close to the actual product as possible. It is essential that you use the actual written descriptions of each product when deciding to purchase a product from this website. All information and services are provided on the basis that you undertake the responsibility for assessing at your own risk.

All prices on the www.suboproducts.ca website are listed in Canadian Dollars (CAD) and include GST/HST. The prices indicated exclude freight and handling. Prices are subject to change without notice. Subo will at all times use our best efforts to ensure that the prices on this website are accurate at any point in time. When price changes occur, they will be automatically updated on our website. In addition to the purchase price, all delivery charges, sales tax, GST/HST, extra packaging charges and Government taxes, if any, shall be payable by the customer.

Please ensure all orders are complete, and that colours, quantities and products are correct before confirming your order. Once the order has been confirmed we are unable to amend, change, swap out, or remove / add any items. Your orders are processed as quickly as possible - so any changes after confirmation cannot be made.

All order cancellations must be emailed or sent in writing. Your order is considered current unless cancelled in writing (via email) by either the customer or Subo. Orders cannot be cancelled after they have been shipped.

Subo takes great pride in supplying quality products. If your product/s is found to be faulty as a result of a manufacturing defect, please contact us within 30 days of the date of sale by sending an email to info@suboproducts.ca. We will then work with you to rectify the situation. Subo reserves the right to assess the condition of the returned goods prior to offering a repair or replacement. A repair or replacement may be refused if the fault is considered to be normal wear and tear rather than of a manufacturing origin. If the fault is deemed to be of a manufacturing origin, the product will be repaired or replaced and returned to you as soon as possible. Postage and handling charges associated with the product being sent back to the purchaser will be covered by Subo.

Delivery information
Parcels are automatically labelled as “Authority to Leave”, which means that they do not require a signature. If you require a signature or personalised instructions, please add a note upon checkout or contact us directly after you place your order.

Incorrect goods supplied
If Subo supply you with an incorrect product, we will remedy the situation by replacing it with the correct item, once the incorrect product has been returned to Subo unused, in its original packaging and in saleable condition. Subo will be responsible for the freight charges involved.

Use of goods
It is essential that the products purchased from Subo are only used in the manner for which they are intended to be used and infants are carefully monitored at all times when in use. Please carefully read the directions on the packaging in which the goods are supplied. Products purchased from Subo may not be modified in any way whatsoever from the condition they were supplied in. Your warranty will be deemed void if this occurs.

We accept payment via MasterCard, Visa, and American Express credit cards, PayPal, Apple Pay, Google Pay and Shop Pay. All credit card payments are secured via encryption on disk with AES-256. Decryption keys are stored on separate machines. No credit card information is stored by/on our website.